White Castle-Las Vegas: Lobby Control

TERRIBLE HERBST CORP   Las Vegas, NV   Full-time     Food Service
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Posted on July 7, 2021

White Castle-Las Vegas

$15.00 Per Hour

Position:   Lobby Control

Hourly Position - Full Time

$15.00 Per Hour

 Job Summary:

This position is important predicated upon it being the liaison between our patrons and the management/team members of White Castle Las Vegas.

Job Description:

The goals and requirements of this position are:

  • Ensure patrons’ needs related to their visit are addressed while in the venue (food quality, service issues, etc.).
  • Maintain a comfortable environment for guests by monitoring and addressing issues with respect to air temperature, music volume, music selection, intoxicated individuals, unauthorized solicitations, etc.
  • Limit restroom access to authorized patrons of the establishment.
  • Prevent the introduction of outside food & beverage, including alcoholic beverages, from being brought into the venue by informing patrons these items are prohibited and refer to the posted signage if necessary. At no time will the Guest Ambassador attempt to either physically take an item in the possession of a patron or to make physical contact with him/her.
  • Continually monitor the “front of the house” areas for cleanliness and bring any issues requiring attention to the MOD.
  • Use only verbal communication to deescalate potentially dangerous and/or volatile situations and contact the appropriate law enforcement authorities should a situation be deemed necessary.