Help Desk Analyst

The Las Vegas Review-Journal is seeking a Help Desk Analyst to support our 24/7 operation.

Responsibilities:

• Provide technical troubleshooting services to an array of internal business units both locally and remote in an on-demand call center environment in relation to both computer hardware and software.
• Deliver quality technical support services to an array of internal business units both locally and remote
• Work effectively in a team environment
• Resolve first call resolvable issues on initial contact, escalate others as required within established escalation procedures
• Strong abilities in the areas of troubleshooting techniques, network topologies/infrastructures, general software applications, hardware functionality and network connectivity
• Give timely feedback to team and management

Skill Requirements:

• High school diploma; college degree information technology or related discipline preferred
• One to two years’ experience in a technical support services/customer service/call center environment
• Excellent technical trouble-shooting skills
• Knowledge of standard Microsoft operating systems and office applications
• Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred
• Knowledge of the newspaper publishing industry a plus
• Strong customer service skills
• Able to work effectively in a variety of situations with minimal supervision
• Able to multi-task in a fast-paced environment
• A+ certification preferred
• Macintosh Apple Certified Help Desk Specialist (ACHDS) certification preferred
• Must be able to work a flexible schedule
• Must be able to pass in all relevant ways a pre-employment drug screen and background check
• This position is based in Las Vegas, Nevada

Forward resume to: hrdept@reviewjournal.com

EOE